Case Study · WhatsApp Business SaaS · zilochat.io

ZiloChat

Cloud WhatsApp Business API platform for chatbot automation, team inbox, broadcasts, and CRM. Helps businesses reply faster and engage customers 24/7 without code.

SaaS Platform2025Full-Stack Engineer
ZiloChat screenshot 1

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About

ZiloChat is a full-stack SaaS product with separate frontend and backend apps. Businesses connect their WhatsApp Business account, design automated conversation flows, and manage day-to-day messaging from one workspace. Teams automate FAQs and order updates, run template-based marketing broadcasts, hand chats to human agents when needed, and track performance through analytics. Integrations include HubSpot, Google Drive, and custom webhooks. Subscription plans are billed through Razorpay with usage-based messaging charges.

Key features

  • Chatbot builder

    Visual no-code flow builder with React Flow to design conversation paths, nodes, and automated replies.

  • Team inbox

    Shared inbox for agents to assign chats, collaborate, and handle support and sales handoffs.

  • Broadcasts & templates

    WhatsApp template creation, scheduling, template library, and broadcast performance analytics.

  • Contacts & CRM

    Contact management with attributes, notes, import/export, and contact-level analytics.

  • Rules & routing

    Keyword auto-replies, automation rules, round-robin routing, and agent assignment logic.

  • Analytics & integrations

    Chatbot engagement, user insights, HubSpot CRM, Google Drive, webhooks, and Razorpay billing.

Tech stack

  • React 18
  • TypeScript
  • Vite
  • Tailwind CSS
  • React Flow
  • Node.js
  • Express
  • PostgreSQL
  • Prisma
  • Socket.io
  • Meta API
  • Razorpay